Stroller update

After many phone calls back and forth a Man from the company we are getting the stroller from came to our house to talk to me and measure Micah and make sure we didn't miss any equipment on the stroller we need. He was a very nice guy he even told me he has a part that can adapt our carseat to hold Micah's head better so I(alone) can take him places in the car and not worry about his neck. He also assured me that once they got the auth from our insurance to get moving on the stroller they most likely won't deny it down the road. That was February 26th and I haven't heard from them since. I called them on the 4th, 5th, and twice on the 6th and no phone call back. So I have no idea where we stand. I called the V.P. from the manufacturer and she said she did her end of the job she is just waiting for them to call and say send it. I still don't know how much it is gonna cost us or how it suddenly is not too expensive but all that matters is we are getting the stroller we NEED for Micah.